Refund policy

Return and refund

You have the right to return the goods to us within fourteen days. The return period is fourteen days from the day on which you or a third party designated by you who is not the carrier took possession of the goods.

Return and refund steps

1) Before returning the goods, inform us by sending an e-mail to Specify the goods you wish to return and indicate the order number.

2) Once you have received a response from us, ship the goods to our returns address using a carrier of your choice. You are responsible for the return costs.

Return address:
60 Route de Luxembourg
L-4760 Pétange
3) As soon as we have received your return, we will refund your payments including delivery costs. The refund will be made to the same payment method that you used for the transaction.
No refund or only a partial refund could be granted if:
The goods have been used, washed or damaged in your possession.